Understand what arrived
Separate a question, request, attachment, complaint, invoice, notification, or internal handoff from the subject line alone.
Shared inbox / classify, draft, route
Your shared inbox is a queue with no owner yet.
We build an email triage workflow that identifies what arrived, extracts the request, suggests a category and owner, drafts a reply when appropriate, and sends uncertain or sensitive items to a human queue.
Classify mailDraft repliesRoute exceptionsHuman send
Pattern demonstration / mailbox and rules vary
The shared inbox tax
Every message asks someone to interpret it first.
Triage is often the boring front door to a much more valuable workflow: a request with the right context, owner, and next action.
Send it to the right lane
Use agreed categories, owners, priority rules, and missing-information checks instead of a new person guessing every time.
Prepare the next reply
Draft approved answers or requests for more information while keeping the person who sends the message in control.
Do not let the inbox become autonomous
A draft is useful. A hidden send is not.
Use approved response material
The workflow should answer from defined policies, templates, and source documents, not improvise promises.
Escalate the difficult mail
Sensitive, angry, incomplete, or unusual messages should become visible to a person with the source attached.
Keep sending deliberate
The default pilot prepares a draft or queue. Sending, ticket creation, and record changes need explicit scope.
A first shared-inbox pilot
Start with one mailbox and a small rule set.
Choose the inbox
Name the mailbox, users, message types, service hours, categories, and output channel.
Collect approved answers
Gather policies, templates, source documents, escalation rules, and examples of good replies.
Run triage beside staff
Compare categories, owners, drafts, missing information, and exceptions with real reviewers.
Connect one safe action
Add a ticket, draft, or notification only after the team knows how to correct and stop the workflow.
The purpose of inbox automation is not to make the mailbox answer itself. It is to make the next human action obvious.
Why trust Pristine3D?
We build and operate production software.
Pristine3D Ltd builds and operates live digital products, and we run private AI workflows internally as part of our own operations. We scope around your real workflow: the documents you own, the questions your team asks, and the access boundary you approve. Based in Lagos, Nigeria, we work remotely with clients worldwide.
We already run live products
Based in Lagos, Nigeria, Pristine3D currently builds and operates smartcards.ng, venu.ng, photoshoot.ng, and ugc.ng in production.
We start with the actual workflow
One input, one output, one test set, and one person who owns the result. We scope a real workflow instead of a transformation programme.
The boundary stays visible
Cloud, model, storage, and messaging accounts stay in your name. The chosen data path, access rules, test record, documentation, and training are part of the agreed scope.
Pricing / fixed scope
Know the starting numbers before you ask.
The final quote follows the workflow. Infrastructure and model bills stay on your accounts.
One Workflow
Starting from$3,500 / ₦2.5m
2 to 3 weeksOne workflow for a small team, with training and handover.
See the one-workflow packageFirm-wide
Starting from$7,500 / ₦8m
4 to 6 weeksMultiple sources, roles, integrations, and admin handover.
See the deploymentAnnual support
Starting from$3,000 / ₦1.5m
per yearStandard care for one delivered workflow. Optional. Larger deployments and active monitoring are separately scoped.
See supportArchitecture review from $500. Standard annual support is $3,000 / ₦1.5m per year for one delivered workflow. New workflows, integrations, active monitoring, and infrastructure are separately scoped; infrastructure, model, storage, and messaging bills stay on client accounts. Full pricing and what changes the quote
Straight answers
Common questions.
Can it send replies automatically?
The default workflow drafts replies for review. Automatic sending is a separate action with approved content, permissions, limits, and testing.
Can it handle attachments?
Yes, if the document types and extraction requirements are defined. Scans, tables, and images can raise the scope.
What is a good first inbox?
One shared mailbox with recurring message types, clear categories, a human owner, and a small set of approved responses.
Own your knowledge base
The model is not the product. The knowledge base is.
Documents, the retrieval index, access rules, and the workflows built around them are the asset, and they compound. We deploy so the knowledge base stays yours: on your accounts, in the environment you choose, under access rules your team defines. The model behind the answers is a connector, so the knowledge base moves with you, not with a vendor.
Your corpus, your index
The document store, metadata, and retrieval setup live on accounts you own. No vendor holds the corpus.
Models are swappable parts
Change the model provider, move regions, or go local without rebuilding the knowledge base or the workflow.
The knowledge base is the alpha
Every improvement to the corpus improves the answers, and the improvement stays with you, not with a vendor.
Keep exploring
Related setups.
Start with the mailbox
Which shared inbox keeps eating the day?
Tell us the message types, approved replies, owners, and exception cases. We will help define a safe first triage flow.