Name what arrived
Separate questions, requests, invoices, complaints, notifications, and internal handoffs with a reason.
Inbox workflow / classification and ownership
Every email is a queue item once someone classifies it.
We build private workflows that categorize incoming mail, extract the request, assign a proposed owner, and prepare a reviewable queue. The workflow sorts the queue; people still decide what is sent and done.
Message categoriesOwner assignmentQueue summaryHuman response
Pattern demonstration / same workflow, synthetic material
Fixed-scope setupClient-owned accountsDraft-and-review firstFull handover
Where inbox work loses time
The delay starts before the reply.
A mailbox is hard to manage when every message needs a person to read it before deciding what it is.
Propose the owner
Use agreed categories, rules, and context to route each item to a queue or person for review.
Keep the work visible
Prepare a summary of new, open, urgent, and unassigned mail for the team that owns the box.
The inbox boundary
The system sorts the mail. It does not answer for the team.
Use approved rules
Categories, owners, priorities, and escalation paths are agreed before the workflow reads mail.
No hidden replies
Drafting and sending remain separate scoped actions with a human review step.
Keep the difficult mail visible
Sensitive, unusual, or unclear messages are routed to a person with the source attached.
A first classification workflow
Start with one mailbox and one category set.
Choose the mailbox
Pick the shared box or queue where recurring message types are clear.
Define the categories
List the message types, owners, priorities, and exception routes the team uses.
Run alongside staff
Compare categories and owner assignments with real reviewers and fix confusion.
Hand over the queue
Deliver the classification summary, open items, and escalation path to the box owner.
A shared inbox is easier to run when every message has a category and every category has an owner.
Why trust Pristine3D?
We build and operate production software.
Pristine3D Ltd builds and operates live digital products, and we run private AI workflows internally as part of our own operations. We scope around your real workflow: the documents you own, the questions your team asks, and the access boundary you approve. Based in Lagos, Nigeria, we work remotely with clients worldwide.
We already run live products
Based in Lagos, Nigeria, Pristine3D currently builds and operates smartcards.ng, venu.ng, photoshoot.ng, and ugc.ng in production.
We start with the actual workflow
One input, one output, one test set, and one person who owns the result. We scope a real workflow instead of a transformation programme.
The boundary stays visible
Cloud, model, storage, and messaging accounts stay in your name. The chosen data path, access rules, test record, documentation, and training are part of the agreed scope.
Pricing / fixed scope
Know the starting numbers before you ask.
The final quote follows the workflow. Infrastructure and model bills stay on your accounts.
One Workflow
Starting from$3,500 / ₦2.5m
2 to 3 weeksOne workflow for a small team, with training and handover.
See the one-workflow packageFirm-wide
Starting from$7,500 / ₦8m
4 to 6 weeksMultiple sources, roles, integrations, and admin handover.
See the deploymentAnnual support
Starting from$3,000 / ₦1.5m
per yearStandard care for one delivered workflow. Optional. Larger deployments and active monitoring are separately scoped.
See supportArchitecture review from $500. Standard annual support is $3,000 / ₦1.5m per year for one delivered workflow. New workflows, integrations, active monitoring, and infrastructure are separately scoped; infrastructure, model, storage, and messaging bills stay on client accounts. Full pricing and what changes the quote
Straight answers
Common questions.
Does this send replies automatically?
No. The default workflow classifies and prepares a queue. Sending and response drafting are separate scoped actions.
Can it read attachments?
Yes, if the document types and extraction fields are defined. The workflow still routes the message for human review.
How is this different from email triage?
That page covers classifying, drafting, and replying in a shared inbox. This page is the narrower queue workflow: categorize messages, assign owners, and keep the work visible.
Own your knowledge base
The model is not the product. The knowledge base is.
Documents, the retrieval index, access rules, and the workflows built around them are the asset, and they compound. We deploy so the knowledge base stays yours: on your accounts, in the environment you choose, under access rules your team defines. The model behind the answers is a connector, so the knowledge base moves with you, not with a vendor.
Your corpus, your index
The document store, metadata, and retrieval setup live on accounts you own. No vendor holds the corpus.
Models are swappable parts
Change the model provider, move regions, or go local without rebuilding the knowledge base or the workflow.
The knowledge base is the alpha
Every improvement to the corpus improves the answers, and the improvement stays with you, not with a vendor.
Keep exploring
Related setups.
Start with the mailbox
Which inbox keeps losing track of what is inside?
Tell us the mailbox, the message types, the owners, and the exception cases. We will scope the queue around the work you already do.